FAQ

Q: What are you core office hours?

A: Monday to Friday 8:30 a.m. – 4:00 p.m.


Q: What are the Shipping / Receiving hours?

A: Monday to Friday 7:00 a.m. – 3:30 p.m.


Q: Who should I contact if I have Expediting questions?

A: Kristina Jacob: 604-519-3995


Q: Who should I contact should I have an accounts payable question?

A: ap@delpro.net


Q: Is your Company ISO Registered?

A: Our Company has been certified since August 8, 2005 and currently complies with the requirements of ISO 9001:2008. The registration covers the Quality Management System for production, service and distribution of industrial instrumentation devices and control systems including temperature measurement, control valves and servicing of valves used in resource based industries.


Q: Can my order be dropped shipped from the factory?

A: Orders coming into Canada from the USA must come through our warehouse at head office.  All packages must be quality checked prior to shipping to our customers under our ISO program.


Q: Is there a minimum order quantity?

A: Yes our Company does have a minimum order quantity of $100.00


Q: Are your Control Panels CSA approved?

A: Our panels are CSA